POLICY

You can find our Privacy Policy here

 

CHRISTMAS SHIPPING POLICY

Order placed before 11:59pm on Sunday 13th December 2020 will most likely be delivered before Christmas. Unfortunately, we can NOT guarantee delivery as we are not the people delivering the coffee and relying on third party operators. Orders that are placed before Sunday 11:59pm 13th December 2020 and are not received before Christmas Day, Barker St will NOT offer a refund or credit and customer will have to wait till the package is delivered the following business days.

 

Our store will operate as normal throughout the Christmas/New Years period but would like to let people know that shipping may take a little longer due to the public holidays operating during this time. Also, some of our partner roasters will take an extra day or two off and this may cause delays in your coffee being delivered. In any case, Barker St will not give a refund or credit due to delivery being delayed.

 

How long does it take for me to receive my order?

It can vary depending on where in Australia you are located but customers usually have the coffee at their door step within 3-5  business days. *Shipping Policy at the bottom of the page

 

Is my coffee fresh?

Yes. All coffee is roasted to order.

 

Do you ship internationally?

No, but we can organise a special order for you if you like. Email us at info@barkerst.com.au if you live overseas and want some of our coffee.

 

Why should I pay more money to order from Barker St when I can visit my local supermarket and get coffee at a much cheaper price?

The coffee you purchase from your local supermarket isn’t specialty coffee. You will find that it doesn’t even have a roast date on the bag it will have an expiry date. Coffee should never have an expiry date. We can guarantee that the coffee beans you purchase from the Barker St marketplace is of the highest quality you will find.

 

I don’t have a grinder; can you grind the coffee for me?

Most of the time we can but there are some coffees we can’t. You will find this information on the product page for each individual coffee.

 

What if I don’t like my coffee?

In the rare situation you are sent a damaged bag or bad batch, don’t hesitate to contact us at info@barkerst.com.au

 

Do you have a subscription service?

We offer two coffee subscription services…..a blend subscription and a single origin.

 

How often is coffee sent out?

We send out coffee once a month. We process your order on the 1st of each month and you should receive it within our standard delivery times which is 3-4 days.

 

What happens if i dont receive my subscription order?

Email us at info@barkerst.com.au.

 

If I have another question how can I contact you?

Please email us at info@barkerst.com.au any other questions you may have.

 

What happens if the product I paid for isn’t available?

If it isn’t available we will contact you to find a suitable replacement. If we don’t hear back from you after multiple tries we will proceed with a replacement of our choosing from the same roaster. A credit will be given to you in the event the new coffee costs less than the original coffee purchased

 

How does the 5% off when I order two bags of coffee work?

You will receive 5% off your coffee when you order two or more bags of coffee from the one roaster. Discount does not apply to single bag purchases from other roasters in the same transaction.

 

Shipping Policy

  • Note coffee is roasted to order. Due to this you may not have your coffee sent straight away. eg Order Wednesday and roaster roasts on Monday means your order wont be roasted and shipped till the Monday/Tuesday.
  • Delivery is usually 3-5 business days but may at times go over due to reasons beyond our control. We dont offer refunds for when postage goes over 5 business days as this is beyond our control.
  • If the shipping address has been typed in incorrectly and sent back to us, the customer is liable for any additional costs involved
  • If you have any questions regarding shipping, please email shipping@barkerst.com.au